COMPANY PROFILE

A Live Answering Service is an owner operated telephone and Live Chat answering service that provides superior service to many local and national companies.  We combined the latest technology with years of experience to form a truly different Telephone Answering Service.  Our vision is to provide dependable, reliable, and the highest quality service to our customers by always maintaining an open line of communication with them. Both owners are available to assist our clients and potential clients.

OUR SERVICES

Change the quality of your Telephone Answering Service Forever!

Are you able to leave your office each day confident that your calls are being handled correctly?  Can “service” describe your current telephone answering service?  Would you like to be able to service the growing Spanish speaking community?

A Live Answering Service is here 24 hours a day to give your customers a human voice in their time of need. All of our services are available in English and Spanish at no additional charge.

Why Choose Us? -

As a leader in the Telephone Answering Service industry dealing with a variety of demanding and complex accounts A Live Answering Service understands the importance of accuracy, professionalism, and expediency. 

Basing our values on selecting the right employees, training them to exceed our customers’ requirements and providing them with a culture that is focused on 100% customer satisfaction, our mission is to win the customer for life.

A Live Answering Service expertise includes doctors, attorneys, property management, heating and air conditioning, community help accounts, and many more. We are interested in developing long term partnerships with our clients though active listening, dialogue and continuous improvement.

In order to deliver the highest quality Telephone Answering Service, first our operators must pass a detailed selection and hiring process. After being hired they undergo an extensive and rigorous training process, enabling them to effectively manage your calls. After training they are repeatedly monitored and if necessary further training and coaching occurs. Along with monitoring of operators, we use the most sophisticated and state of the art equipment available.